Last Updated: 16-09-2026

At Ruhema Global Private Limited, we respect your privacy and are committed to protecting the personal information you provide when using our website, services, and communication channels.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

When you contact us or submit an enquiry through our website, we may collect the information you voluntarily provide, such as:

• Your name
• Email Address
• Phone Number
• Your enquiry or message

We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, device information, and basic website usage data. This information may be collected through cookies, analytics tools, or similar technologies where applicable.

We use this information primarily to respond to your enquiries, communicate with you about our services, and improve our website and customer experience.

2. How We Use Your Information

We may use your information to:

• Respond to your enquiries and requests
• Provide travel, tour, visa, and related services
• Process bookings and service requests
• Communicate with you regarding your enquiry or booking
• Process payments where applicable
• Prepare or submit documentation required for travel or visa services
• Improve our website, services, and customer experience
• Send important service-related notifications
• Comply with applicable legal and regulatory requirements
• Prevent fraud, misuse, or unauthorized activity

3. Visa and Travel Information

Certain travel and visa services may require sensitive or official documents, including passport details, identification documents, photographs, financial documents, or other supporting information.

We use such information only for legitimate service-related purposes and, where necessary, to facilitate applications or services with relevant airlines, hotels, travel partners, visa processing authorities, embassies, consulates, government departments, or other authorized service providers.

Submission of documents does not guarantee the approval of a visa, permit, or travel application.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted third parties when reasonably necessary to provide our services, including:

• Airlines and transportation providers
• Hotels and accommodation providers
• Tour operators and travel partners
• Visa processing partners
• Embassies, consulates, or government authorities
• Payment service providers
• Technology, hosting, and communication service providers
• Professional advisors or authorities where required by law

We only aim to share information that is reasonably necessary for the relevant purpose.

5. Payment Information

Where online payments are processed, payment information may be handled by third-party payment providers.

Ruhema Global Private Limited may not directly store complete payment card information on its own systems where payment processing is handled by an authorized third-party payment gateway.

You should review the privacy policy of the applicable payment provider for information about how it handles payment data.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Understand website traffic and usage
• Remember certain preferences
• Improve website performance and user experience
• Support analytics and marketing activities where applicable

You may be able to control cookies through your browser settings.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

The retention period may vary depending on the type of information and the purpose for which it was collected.

9. Third-Party Websites

Our website may contain links to third-party websites, including airlines, hotels, payment providers, government websites, or other travel-related services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion where legally permitted
• Withdraw consent where processing is based on consent
• Raise concerns regarding the handling of your information

To make a privacy-related request, please contact us using the contact details provided below.

11. Children’s Privacy

Our services are not intentionally directed toward children who are unable to independently provide personal information without appropriate authorization.

If we become aware that personal information has been submitted improperly by a child, we will take reasonable steps to address the situation.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Ruhema Global Private Limited
Email: info@ruhemaglobal.com
Phone: +91 75897 05875

By using our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.